Terms & Conditions
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General Policies
- Minors (age 17 and under) must be accompanied by a parent or guardian at all times.
- All sales are final. Zap Zone does not offer refunds.
- Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events, and are subject to change without notice.
- Zap Zone is not responsible for lost or stolen items.
- Commercial recording or photography is not permitted.
- No outside food or drinks are allowed (with the exception of birthday cakes approved beforehand by a manager).
- Attractions are available on a first come, first serve basis.
- Attractions may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion.
- Coupons and promotions are one per person per day.
- $10 Promotional Gift Cards are one per person per day and cannot be combined with other specials
- Coupons and Promotional Gift Cards cannot be used for food and do not have any cash value.
- All individuals participating in Adventure Park, FlyZone, or Go-Kart attractions must have a signed, valid waiver. If under 18, minors must have their waiver signed by a parent or guardian.
- All individuals/participants in Adventure Park and FlyZone must wear safety grip socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of attraction policies, please call your local Zap Zone store.
- Grip Socks, Bowling Shoes, and Roller Skates are sold separately and required for each attraction respectively.
- Adults aged 18 and above can purchase Parent Passes as an add-on to their unlimited attraction pass. Each Parent Pass is limited to one per person per child.
- Some attractions may have age and height restrictions. Please call or visit Zap Zone for details.
- Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
- Zap Zone does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
- Individuals are strictly prohibited from consuming alcohol on all property premises (including parking lots).
Party and Group Events
- Parties and events must be booked in advance and secured with a non-refundable deposit. Deposits may vary per package/booking. All party and event deposits and payments are non-refundable.
- Please arrive 15 minutes before your scheduled party time to allow for check-in time. Additional time is not available unless booked prior to your event.
- The individual(s) booking the event is responsible for covering any damages and/or repairs occurred at the facility by the group’s party members.
- Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
- Deposits are non-refundable. Payment for any remaining balance on birthday parties or events will be taken at the time of check-in.
- Parties may only be rescheduled twice. Rescheduling the initial date can be done up to 48 hours prior to the scheduled birthday party or up to 7 days for group events.
- The sole person authorized to modify packages and/or dates for the event is the original booking individual.
- A $19.99 service fee is applied to all parties and events.
- You are welcome to bring approved decorations to your scheduled party that are not permanent and do not cause any damage to Zap Zone property. Confetti, pinatas, glitter, and silly string are not permitted. If present, these items will incur a $100 cleaning fee.
- The following attractions and services are not included in the Premium and Unlimited party packages: Go-Karts; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
Double Ticket Days Details
- Double Ticket Days events are held monthly from the 1st – 3rd throughout the year. The following restrictions, which are subject to change without notice, apply to all Double Your Prizes events:
- This offer cannot be combined with any other coupons, offers, promotions, reservations, parties, or events.
- Arcade cards may not be split or combined.
- A minimum of 1,000 points and maximum of 4,000 points are required to qualify.
- Limit one per person per day.
Unlimited Night Details
- Unlimited Nights are the last Saturday of every month (excluding December).
- Admission is per player and includes three hours of unlimited select attractions.
- Event dates, times, and pricing may vary, especially around holidays. Please call your local Zap Zone store for details on upcoming events.
- The following attractions and services are not included in the Unlimited Night Special: Go-Karts, Bowling, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
- Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
- Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/
Family Fun Day Details
- Family Fun Days are the last Sunday of every month (excluding December).
- Admission is per player and includes three hours of unlimited select attractions.
- Event dates, times, and pricing may vary, especially around holidays. Please call your local Zap Zone store for details on upcoming events.
- The following attractions and services are not included in the Unlimited Night Special: Go-Karts, Skating, Bowling, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
- Offer not available at Rollerama / Zap Zone Brighton
- Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
- Offer not available at Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/
All You Can Play Park Pass Details
- The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.
- Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.
- Participation in the All You Can Play Park Pass Special Promotion is subject to availability. The availability of the times may be limited based on capacity restrictions at our facility. Zap Zone reserves the right to manage and adjust the availability of the Promotion.
- Each participant will have access to attractions for a minimum of 2 hours. Attractions are available on a first-come, first-serve basis. After the completion of the 2-hour period, if the facility reaches its maximum capacity, Zap Zone retains the right to conclude your wristband session to accommodate other guests.
- The following attractions and services are not included in the All You Can Play Park Pass Special: Go-Karts, Bowling, Grip Socks, Escape Rooms, Rage Rooms, Paint Blast; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
- Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
- Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/
Double Dollar Arcade Details
- The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.
- Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.
- Participation in the Double Dollar Promotion is subject to availability.
- Arcade games, excluding merchandisers and claw machines, are priced at half the credits of our store’s standard rate.
- Arcade games will allocate tickets at our store’s standard rate; games with green readers will not dispense tickets.
Media Policies
- By entering the facility’s premises, Zap Zone has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation.
- By entering Zap Zone, you are entering an area where photography, audio and video recording may occur.
- Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Zap Zone and its initiatives, including, by way of example only, use on websites, in social media, news and advertising.
- By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.
Health and Safety
- Zap Zone performs routine maintenance on all equipment and structures required by state regulations.
- By entering the facility’s premises, visitors understand the known and unanticipated risks. All visitors play at their own risk. This includes, but is not limited to, those individuals who suffer from seizure disorders, are pregnant, and anyone who has physical limitations that should not incur an increased heartbeat.
- Visitors are required to inform staff of any potential risks or injuries witnessed.
- First-aid kits are stationed at every location and available for medical purposes.
- Safety of visitors is of utmost importance. Zap Zone has a zero tolerance for violence and will proceed with legal action.
- All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.
All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.
