Terms & Conditions

General Policies

• Minors (age 17 and under) must be accompanied by a parent or guardian at all times.
• All sales are final. Zap Zone does not offer refunds.
• Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events, and are subject to change without notice.
• Zap Zone is not responsible for lost or stolen items.
• Commercial recording or photography is not permitted.
• No outside food or drinks are allowed (with the exception of birthday cakes approved beforehand by a manager).
• Attractions are available on a first come, first serve basis.
• Attractions may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion.
• Coupons and promotions are one per person per day.
• $10 Promotional Gift Cards are one per person per day.
• Coupons and Promotional Gift Cards cannot be used for food and do not have any cash value.
• All individuals participating in Springz/Trampolines, FlyZone, or Go-Kart attractions must have a signed, valid waiver. If under 18, minors must have their waiver signed by a parent or guardian.
• All individuals/participants in Springz/Trampolines and FlyZone must wear safety grip socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of attraction policies, please call your local Zap Zone store.
• Grip Socks, Bowling Shoes, and Roller Skates are sold separately and required for each attraction respectively.
• Some attractions may have age and height restrictions. Please call or visit Zap Zone for details.
• Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
• Zap Zone does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
• By entering the facility’s premises, Zap Zone has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation
• Individuals are strictly prohibited from consuming alcohol on all property premises (including parking lots).

Party and Group Events

• Parties and events must be booked in advance and secured with a non-refundable deposit. Deposits may vary per package/booking. All party and event deposits and payments are non-refundable.
• Please arrive 15 minutes before your scheduled party time to allow for check-in time. Additional time is not available unless booked prior to your event.
• The individual(s) booking the event is responsible to cover any damages and/or repairs occurred at the facility by the group’s party members.
• Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
• Payment for any remaining balance on birthday parties or events will be taken at the time of check-in.
• A $19.99 service fee is applied to all parties and events.
• You are welcome to bring approved decorations to your scheduled party that are not permanent and do not cause any damage to Zap Zone property. Confetti, pinatas, glitter, and silly string are not permitted. If present, these items will incur a $100 cleaning fee.
• The following attractions and services are not included in the Premium and Unlimited party packages: Go-Karts; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.

Double Your Prizes Details

Double Your Prizes events are held monthly from the 1st – 3rd throughout the year. The following restrictions, which are subject to change without notice, apply to all Double Your Prizes events: This offer cannot be combined with any other coupons, offers, promotions, reservations, parties, or events. Arcade cards may not be split or combined. A minimum of 1,000 points and maximum of 4,000 points are required to qualify. Limit one per person per day.

Unlimited Night Details

Unlimited Nights are the last Saturday of every month. Admission is $25 per player and includes three hours of unlimited select attractions. Event dates and times may vary, especially around holidays. Please call your local Zap Zone store for details on upcoming events.

The following attractions and services are not included in the All Day Summer Special: Go-Karts, Skating, Bowling, Grip Socks; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.

All Day Summer Special

The All Day Summer Special promotion begins on 24th July 2023 and ends on 31st August 2023 (“Promotion Period”). The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.

Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.

Participation in the All Day Summer Special Promotion is subject to availability.

The availability of the times may be limited based on capacity restrictions at our facility. Zap Zone reserves the right to manage and adjust the availability of the Promotion.

During the Promotion Period, each participant will have access to attractions for a minimum of 2 hours. Attractions are available on a first-come, first-serve basis. After the completion of the 2-hour period, if the facility reaches its maximum capacity, Zap Zone retains the right to conclude your wristband session to accommodate other guests.

The following attractions and services are not included in the All Day Summer Special: Go-Karts, Skating, Bowling, Grip Socks; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.

Health and Safety

• Sanitizing stations are placed all throughout our facilities. While not required for entry, masks are welcome and encouraged.
• Zap Zone performs routine maintenance on all equipment and structures required by state regulations.
• By entering the facility’s premises, visitors understand the known and unanticipated risks. All visitors play at their own risk. This includes, but is not limited to, those individuals who suffer from seizure disorders, are pregnant, and anyone who has physical limitations that should not incur an increased heartbeat.
• Visitors are required to inform staff of any potential risks or injuries witnessed
• First-aid kits are stationed at every location and available for medical purposes
• Safety of visitors is of utmost importance. Zap Zone has a zero tolerance for violence and will proceed with legal action.

All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.