Terms & Conditions

General Policies

  • Minors (age 17 and under) must be accompanied by a parent or guardian at all times.
  • All sales are final. Zap Zone does not offer refunds.
  • Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events, and are subject to change without notice.
  • Zap Zone is not responsible for lost or stolen items.
  • Commercial recording or photography is not permitted.
  • No outside food or drinks are allowed (with the exception of birthday cakes approved beforehand by a manager).
  • Attractions are available on a first come, first serve basis.
  • Attractions may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion.
  • Coupons and promotions are one per person per day.
  • $10 Promotional Gift Cards are one per person per day.
  • Coupons and Promotional Gift Cards cannot be used for food and do not have any cash value.
  • All individuals participating in Adventure Park, FlyZone, or Go-Kart attractions must have a signed, valid waiver. If under 18, minors must have their waiver signed by a parent or guardian.
  • All individuals/participants in Adventure Park and FlyZone must wear safety grip socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of attraction policies, please call your local Zap Zone store.
  • Grip Socks, Bowling Shoes, and Roller Skates are sold separately and required for each attraction respectively.
  • Adults aged 18 and above can purchase Parent Passes as an add-on to their unlimited attraction pass. Each Parent Pass is limited to one per person per child.
  • Some attractions may have age and height restrictions. Please call or visit Zap Zone for details.
  • Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
  • Zap Zone does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
  • Individuals are strictly prohibited from consuming alcohol on all property premises (including parking lots).

Party and Group Events

  • Parties and events must be booked in advance and secured with a non-refundable deposit. Deposits may vary per package/booking. All party and event deposits and payments are non-refundable.
  • Please arrive 15 minutes before your scheduled party time to allow for check-in time. Additional time is not available unless booked prior to your event.
  • The individual(s) booking the event is responsible for covering any damages and/or repairs occurred at the facility by the group’s party members.
  • Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given.
  • Deposits are non-refundable. Payment for any remaining balance on birthday parties or events will be taken at the time of check-in.
  • Parties may only be rescheduled twice. Rescheduling the initial date can be done up to 48 hours prior to the scheduled birthday party or up to 7 days for group events.  
  • The sole person authorized to modify packages and/or dates for the event is the original booking individual.
  • A $19.99 service fee is applied to all parties and events.
  • You are welcome to bring approved decorations to your scheduled party that are not permanent and do not cause any damage to Zap Zone property. Confetti, pinatas, glitter, and silly string are not permitted. If present, these items will incur a $100 cleaning fee.
  • The following attractions and services are not included in the Premium and Unlimited party packages: Go-Karts; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.

Double Your Prize Details

  • Double Your Prizes events are held monthly from the 1st – 3rd throughout the year. The following restrictions, which are subject to change without notice, apply to all Double Your Prizes events:
  • This offer cannot be combined with any other coupons, offers, promotions, reservations, parties, or events.
  • Arcade cards may not be split or combined.
  • A minimum of 1,000 points and maximum of 4,000 points are required to qualify.
  • Limit one per person per day.

Unlimited Night Details

  • Unlimited Nights are the last Saturday of every month (excluding December).
  • Admission is per player and includes three hours of unlimited select attractions.
  • Event dates, times, and pricing may vary, especially around holidays. Please call your local Zap Zone store for details on upcoming events.
  • The following attractions and services are not included in the Unlimited Night Special: Go-Karts, Skating, Bowling, Grip Socks; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
  • Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
  • Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/

All You Can Play Park Pass Details

  • The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.
  • Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.
  • Participation in the All You Can Play Park Pass Special Promotion is subject to availability. The availability of the times may be limited based on capacity restrictions at our facility. Zap Zone reserves the right to manage and adjust the availability of the Promotion.
  • Each participant will have access to attractions for a minimum of 2 hours. Attractions are available on a first-come, first-serve basis. After the completion of the 2-hour period, if the facility reaches its maximum capacity, Zap Zone retains the right to conclude your wristband session to accommodate other guests.
  • The following attractions and services are not included in the All You Can Play Park Pass Special: Go-Karts, Skating, Bowling, Grip Socks; guests wishing to use the excluded attractions or services will need to purchase them separately at the regular rates.
  • Offer not available at Battle Creek store – visit here for details: https://bowlerolanesbc.com/
  • Offer varies for Zap Zone XL in Lansing – visit here for details: https://zapzonexl.com/

Double Dollar Arcade Details

  • The Promotion Period may be subject to change without prior notice at the discretion of Zap Zone.
  • Individuals under the age of 18 must be accompanied by a legal guardian who assumes responsibility for them during their visit to Zap Zone. The legal guardian must be present throughout the duration of the visit.
  • Participation in the Double Dollar Promotion is subject to availability. 
  • Arcade games, excluding merchandisers and claw machines, are priced at half the credits of our store’s standard rate.
  • Arcade games will allocate tickets at our store’s standard rate; games with green readers will not dispense tickets.

Media Policies

  • By entering the facility’s premises, Zap Zone has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation.
  • By entering Zap Zone, you are entering an area where photography, audio and video recording may occur.
  • Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Zap Zone and its initiatives, including, by way of example only, use on websites, in social media, news and advertising.
  • By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.

Health and Safety

  • Sanitizing stations are placed all throughout our facilities. While not required for entry, masks are welcome and encouraged.
  • Zap Zone performs routine maintenance on all equipment and structures required by state regulations.
  • By entering the facility’s premises, visitors understand the known and unanticipated risks. All visitors play at their own risk. This includes, but is not limited to, those individuals who suffer from seizure disorders, are pregnant, and anyone who has physical limitations that should not incur an increased heartbeat.
  • Visitors are required to inform staff of any potential risks or injuries witnessed
  • First-aid kits are stationed at every location and available for medical purposes
  • Safety of visitors is of utmost importance. Zap Zone has a zero tolerance for violence and will proceed with legal action.
  • All Zap Zone policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone for any questions you may have.

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    VR RIDE

    Dive through the ocean, take a ride through a jurassic forest, or fight your way out of an apocalyptic future. The choice is yours with our brand new Virtual Reality Ride experience.

    GLO GOLF

    NEON COLORED MINIATURE GOLF…ALL INDOORS, AND GLOWING UNDER BLACK-LIGHTS!
    Our fully themed course starts out in fun locales like the streets of New York City, a Carnival, or the Pyramids of Egypt then takes a dive into an underwater adventure complete with dolphins, sharks and sunken treasure! Next, you emerge from the water into a tropical jungle lush and green and teaming with animals. Finally you finish the course in a prehistoric world filled with lava, flying Pterodactyls, and a 40-foot Brontosaurus!

    Watch your step!

    NINJA ZONE JR.

    Our newest attraction lets you become the ninja you always wanted to be! In this indoor obstacle course you can slide, jump, and climb your way to victory.

    BUMPER CARS

    Surround yourself with 360 degrees of excitement in Zap Zone’s Bumper Cars!

    Cushioned by a rubber inner tube that surrounds the car, two hand held levers control your motion as you spin, bump and slam your way to fun.

    Minimum height requirement of 44″ tall. 

    GO-KARTS

    COME AND EXPERIENCE THE THRILL OF 14,000 FEET OF INDOOR ELECTRIC GO-KART ACTION!
    With both large and kiddie cars available, everyone can experience the trill of the road!

    To drive the large cars independently, you must be 9 years old or older and be 54″ or taller. Of the nine large cars in each session, two of them are doubles. A driver 16 years or older may take a passenger as young as 3 years old in a double car (only one ticket required).

    To drive the kiddie cars, you must be 5 – 8 years old. Kiddie cars and large cars do not run together at the same time.

    Strict safety rules are enforced – the better you drive, the faster you’ll go!

    BOUNCE HOUSE

    With themed bounce houses, slides, and more, these inflatables are perfect for kids 12 and under.

    ARCADE

    You won’t find such a dynamic mix of the latest video, arcade and redemption games anywhere else. Our physical and interactive games are selected to push you and your friends to the very limits of fun and excitement. The redemption games award points in the form of tickets that you can put towards prizes for the whole family.

    Tokens must be used in the arcade, hold no cash value and cannot be exchanged for cash.

    *Arcade does not apply to attraction pricing, coupons, events, parties, or other discounts. For pricing or questions please contact your local store.

    BOWLING

    Exclusively at our Battle Creek location, don’t miss this fully equipped bowling experience with Cosmic Bowling, arcades, and more.

    ROLLER SKATING

    The fun begins when the disco balls light up and music starts playing! This one of a kind skating rink is the grooviest place to roll and skate for the health of it!

    PLAY ZONE

    Climb, crawl and slide your way through this soft indoor play-scape!

    Adventure Park

    TO LEARN MORE ABOUT OUR ADVENTURE PARK,
    VISIT OUR SPRINGZ WEBSITE.

    Get Tickets

    BEAR FACTORY

    Visit The Bear Factory and create a new friend just for you! Choose a plush and watch it come to life right in front of your eyes at The Bear Factory! Take your pick between costumes, outfits, and accessories. Create a new pal and enjoy your friend for life! Ranges from $15-$24 for plush. $4-$15 for accessories.

    MINI BOWLING

    Exclusively at our Battle Creek location, don’t miss this fully equipped bowling experience with Cosmic Bowling, arcades, and more.

    VR ZONE

    With the latest Virtual Reality equipment available, and a multitude of games to choose from, you can immerse yourself in worlds that you never thought possible.

    Dive into unlimited fun with our All You Can Play Park Pass for just $25, granting you access to a fantastic array of attractions, including Laser Tag, Adventure Park, Bumper Cars, Glo Golf, and Ninja Zone Jr. Passes available in-store

    Best weekly deal on Tuesdays! All You Can Play Park Pass for just $19.99. Unlimited access to Laser Tag, Adventure Park, Bumper Cars, Glo Golf, and Ninja Zone Jr. Passes available in-store

    Every Thursday enjoy 50% off arcade games!

    Double Your Prizes events are held monthly from the 1st – 3rd. Minimum of 1,000 points and maximum of 4,000 points

    Get Tickets

    LASER TAG

    VOTED #1 LASER TAG CENTER IN MICHIGAN
    Zap Zone is designed for you…kids, teens, parents, families, corporate events, associations, school groups, and organizations – experienced or novice. The recommended minimum age is 5 years old because the equipment is one size fits all.

    THE EQUIPMENT
    Each player is provided with a phaser and computerized vest after being thoroughly briefed on the rules and strategies of the game. Each vest has a unique name or id.

    THE MISSION
    Your objective is to deactivate the opposing players and their base with the use of your phaser, as a sophisticated computer program tallies your individual and team scores. The team that accumulates the most points wins. At the end of the game, you are led out of the arena to analyze your personal score sheet and plan for the next adventure.