Terms & Conditions

General Policies

● Minors (age 17 and under) must be accompanied by a parent or guardian at all times.
● All sales are final. Zap Zone does not offer refunds.
● Any and all valid coupons cannot be combined with any other coupons, promotions,
offers, reservations, parties, or events, and are subject to change without notice.
● Zap Zone is not responsible for lost or stolen items.
● Commercial recording or photography is not permitted.
● No outside food or drinks are allowed (with the exception of birthday cakes approved
beforehand by a manager).
● Attractions are available on a first come, first serve basis.
● Attractions may temporarily or permanently close at any given time. Please call your
local store for availability and details on any special event or promotion.
● Coupons and promotions are one per person per day.
● Promotional Gift Cards are for arcade use only. Cards are rechargeable and additional
credits or attractions can be added at any time.
● Coupons and Promotional Gift Cards cannot be used for food and do not have any cash
value.
● All individuals participating in Springz/Trampolines, FlyZone, or Go-Kart attractions must
have a signed, valid waiver. If under 18, minors must have their waiver signed by a
parent or guardian.
● All individuals participants in Springz/Trampolines and FlyZone must wear safety grip
socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise
specified by an attendant. For a full and detailed list of attraction policies, please call
your local Zap Zone store.
● Grip Socks, Bowling Shoes, and Roller Skates are sold separately and required for each
attraction respectively.
● Some attractions may have age and height restrictions. Please call or visit Zap Zone for
details.
● Management has the authority to end any event early if party members’ actions are
believed to be reckless and/or inappropriate. Refunds will not be given.
● Zap Zone does not sell or share any information provided by guests for booking
purposes, waivers, or any other reason.
● By entering the facility’s premises, Zap Zone has the right to photograph, videotape,
and/or record all guests and use guests’ face, likeness, voice, and appearance in
connection with exhibitions, publicity, advertising, and promotional materials without
reservation or limitation
● Individuals are strictly prohibited from consuming alcohol on all property premises
(including parking lots).

Party and Group Events

● Parties and events must be booked in advance and secured with a non-refundable
deposit. Deposits may vary per package/booking. All party and event deposits and
payments are non-refundable.
● Please arrive 15 minutes before your scheduled party time to allow for check-in time.
Additional time is not available unless booked prior to your event.
● The individual(s) booking the event is responsible to cover any damages and/or repairs
occurred at the facility by the group’s party members.
● Management has the authority to end any event early if party members’ actions are
believed to be reckless and/or inappropriate. Refunds will not be given.
● Payment for any remaining balance on birthday parties or events will be taken at the
time of check-in.
● An $19.99 service fee is applied to all parties and events.
● You are welcome to bring approved decorations to your scheduled party that are not
permanent and do not cause any damage to BIG property. Confetti, pinatas, glitter, and
silly string are not permitted. If present, these items will incur a $100 cleaning fee.

Double Your Prizes Details
Double Your Prizes events are held monthly from the 1st – 3rd throughout the year. The
following restrictions, which are subject to change without notice, apply to all Double Your Prizes
events: This offer cannot be combined with any other coupons, offers, promotions, reservations,
parties, or events. Arcade cards may not be split or combined. A minimum of 1,000 points and
maximum of 4,000 points are required to qualify. Limit one per person per day.
Unlimited Night Details
Unlimited Nights are the last Saturday of every month. Admission is $25 per player and includes
three hours of unlimited select attractions. Event dates and times may vary, especially around
holidays. Please call your local Zap Zone store for details on upcoming events.

Health and Safety

● Sanitizing stations are placed all throughout our facilities. While not required for entry,
masks are welcome and encouraged.
● Zap Zone performs routine maintenance on all equipment and structures required by
state regulations.
● By entering the facility’s premises, visitors understand the known and unanticipated
risks. All visitors play at their own risk. This includes, but is not limited to, those
individuals who suffer from seizure disorders, are pregnant, and anyone who has
physical limitations that should not incur an increased heartbeat.

● Visitors are required to inform staff of any potential risks or injuries witnessed
● First-aid kits are stationed at every location and available for medical purposes
● Safety of visitors is of utmost importance. Zap Zone has a zero tolerance for violence
and will proceed with legal action.
● All Zap Zone policies and procedures are subject to change without notice and at the
discretion of the owners / management. Restrictions may apply to any of the offers,
promotions, coupons, parties, or events mentioned above. Please visit or call Zap Zone
for any questions you may have.

All Zap Zone policies and procedures are subject to change without notice. Restrictions may
apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please

visit or call Zap Zone for any questions you may have.