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Zap Zone (“Zap Zone,” “we,” “us,” or “our”) is operated by Zone Entertainment. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit zap-zone.com (the “Site”), book a party or event, buy tickets or game cards, visit our locations, or sign up for our text message (SMS) program.
By using the Site or our services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or our services.
We collect information you give us, information collected automatically, and information from service providers.
Information you provide
Information collected automatically
Information from others
Zap Zone sends text messages from our toll-free number, [TOLL-FREE NUMBER], only to people who have opted in.
Program name: Zap Zone Alerts
What we send
How you opt in
You opt in by checking an unchecked SMS consent box on our online booking or contact forms, by giving your mobile number and consent in person at a Zap Zone location, or by texting JOIN to [TOLL-FREE NUMBER]. The consent language reads: “By checking this box, I agree to receive text messages from Zap Zone at the number provided, including booking updates and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms at zap-zone.com.” After you opt in, we send a confirmation text.
Message frequency: Varies. Typically up to [4] messages per month, plus messages tied to a booking.
Cost: Message and data rates may apply, depending on your mobile carrier and plan.
How to opt out: Reply STOP to any message at any time. You will receive one final text confirming you are unsubscribed, and we will send no further messages unless you opt in again. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
How to get help: Reply HELP to any message, email [SUPPORT EMAIL], or call [SUPPORT PHONE].
Consent is not required to buy: Agreeing to receive texts is not a condition of any purchase.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Your mobile information is not shared. We do not sell, rent, or share your mobile phone number or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. All information-sharing categories elsewhere in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile information only with service providers that deliver our messages on our behalf (such as our SMS platform provider, Twilio), and they may use it only to provide that service.
We do not sell your personal information. We share it only as follows:
None of these categories include SMS opt-in data or consent. Mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing purposes (see Section 4).
We use cookies and similar tools to keep the Site working, remember your preferences, and understand how visitors use the Site. You can block or delete cookies in your browser settings, though some Site features may not work without them.
We keep personal information only as long as needed for the purposes in this policy, or as required by law. When you opt out of SMS, we keep a record of your opt-out so we do not text you again.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
The Site is intended for adults booking on behalf of families and groups. We do not knowingly collect personal information directly from children under 13. If you believe a child has given us personal information, contact us and we will delete it. Our SMS program is only for people 18 or older, or the age of majority where they live.
We may update this policy from time to time. We will post the updated version on this page with a new effective date. Material changes to our SMS program will be communicated as required.
Zap Zone / Zone Entertainment 22419 Paddington Ct, Novi, MI 48374 United States
Email: info@zone-entertainment.com
Website: zap-zone.com
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