Privacy Policy

1. Who we are and what this policy covers

Zap Zone (“Zap Zone,” “we,” “us,” or “our”) is operated by Zone Entertainment. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit zap-zone.com (the “Site”), book a party or event, buy tickets or game cards, visit our locations, or sign up for our text message (SMS) program.

By using the Site or our services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or our services.

2. Information we collect

We collect information you give us, information collected automatically, and information from service providers.

Information you provide

  • Contact details: name, email address, mobile phone number, mailing address
  • Booking details: party or event date, number of guests, guest of honor’s first name and age, special requests
  • Payment details: processed by our third-party payment processors; we do not store full card numbers
  • Account, waiver, and membership details, such as date of birth where required for a liability waiver
  • Messages you send us through forms, email, phone, or text

Information collected automatically

  • Device and browser type, IP address, pages viewed, referring site, and time spent on the Site
  • Cookies, pixels, and similar technologies (see Section 6)

Information from others

  • Booking, ticketing, and payment platforms we use to process your purchases
  • Social media platforms, if you interact with us there

3. How we use information

  • Process bookings, ticket and game card purchases, memberships, and payments
  • Send booking confirmations, reminders, receipts, and updates about your visit
  • Send marketing and promotional messages by email or SMS, only where you have opted in
  • Answer questions and provide customer support
  • Run, maintain, secure, and improve the Site and our venues
  • Prevent fraud and enforce our terms, waivers, and policies
  • Comply with legal obligations

4. SMS / text messaging program

Zap Zone sends text messages from our toll-free number, [TOLL-FREE NUMBER], only to people who have opted in.

Program name: Zap Zone Alerts

What we send

  • Booking and party confirmations, reminders, and changes
  • Customer support replies
  • Promotions, special offers, and event announcements (only if you opt in to marketing texts)

How you opt in

You opt in by checking an unchecked SMS consent box on our online booking or contact forms, by giving your mobile number and consent in person at a Zap Zone location, or by texting JOIN to [TOLL-FREE NUMBER]. The consent language reads: “By checking this box, I agree to receive text messages from Zap Zone at the number provided, including booking updates and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms at zap-zone.com.” After you opt in, we send a confirmation text.

Message frequency: Varies. Typically up to [4] messages per month, plus messages tied to a booking.

Cost: Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out: Reply STOP to any message at any time. You will receive one final text confirming you are unsubscribed, and we will send no further messages unless you opt in again. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT.

How to get help: Reply HELP to any message, email [SUPPORT EMAIL], or call [SUPPORT PHONE].

Consent is not required to buy: Agreeing to receive texts is not a condition of any purchase.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Your mobile information is not shared. We do not sell, rent, or share your mobile phone number or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. All information-sharing categories elsewhere in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile information only with service providers that deliver our messages on our behalf (such as our SMS platform provider, Twilio), and they may use it only to provide that service.

5. How we share information

We do not sell your personal information. We share it only as follows:

  • Service providers that help us run our business, such as payment processors, booking and ticketing platforms, website hosting, email delivery, and SMS delivery. They may use your information only to perform services for us.
  • Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Zap Zone, our guests, or others.
  • Business transfers, if Zap Zone or Zone Entertainment is involved in a merger, acquisition, or sale of assets.
  • With your consent, for any other purpose you approve.

None of these categories include SMS opt-in data or consent. Mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing purposes (see Section 4).

6. Cookies and tracking

We use cookies and similar tools to keep the Site working, remember your preferences, and understand how visitors use the Site. You can block or delete cookies in your browser settings, though some Site features may not work without them.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, or as required by law. When you opt out of SMS, we keep a record of your opt-out so we do not text you again.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children's privacy

The Site is intended for adults booking on behalf of families and groups. We do not knowingly collect personal information directly from children under 13. If you believe a child has given us personal information, contact us and we will delete it. Our SMS program is only for people 18 or older, or the age of majority where they live.

10. Your choices and rights

  • Email: click “unsubscribe” in any marketing email.
  • Text messages: reply STOP at any time.
  • Access, correction, or deletion: contact us using the details below. Depending on where you live, you may have additional rights under state privacy laws, and we will honor them as required.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date. Material changes to our SMS program will be communicated as required.

12. Contact us

Zap Zone / Zone Entertainment 22419 Paddington Ct, Novi, MI 48374 United States
Email: info@zone-entertainment.com
Website: zap-zone.com

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